Trek Project One Team Time Trial Problems - Triathlon Week

11-05-2004, 04:51 PM

It really is a sad day at my house.

I spent about 1 year trying to decide on my next road bike after a I
was hit by a car and totalled my Softride. I was torn between a new
Kestrel Airfoil Pro finally in 700 size or the Trek Team Time Trial.
After having no luck with Kestrel for 7 months trying to buy an
Airfoil (there were not any to be had anywhere) I decided upon the
Trek. I decided to get the full treatment and opted for a Trek Project
One with Custom Paint that required about 2 months to order.

Well, sadlt cracks have started to form on the frame downtube in a
circular pattern around the tube. The LBS spoke with a Rep who is
coming to take a look at it. They have initially said that there have
been reported problems with Trek's paint and that it is most likely
only the paint that is cracked. I am wondering what exactly they are
going to offer to do to remedy the problem. The bike is only about 2
months old. I have heard that Trek only warranties the paint for one
year but the frame has a lifetime warranty. I think I should probably
ask them for a full refund for the bike. I was never informed of
problems before the purchase or else I would have went with another
Kestrel since I have had a carbon Talon for 2 years with no issues. I
am worried that eventually problems could develop if the clear coat
and paint cracks expose the carbon to the elements. Just like a car,
paint is a treatment to provide protection to the surface. I don't
know exactly what Trek is going to offer, but I don't want to be
bringing a bike in every few months to have it torn down and sent in
for replacement because of defective workmanship by Trek.

The funny thing is that I owned a Trek Y-5-O for years without any
issues and the paint was bombproof, and that was a Carbon Mountain
Bike!

11-06-2004, 06:15 PM

[Only registered and activated users can see links. ] (Tacguy) wrote in message news:<9c7922d0.0411051651.3ea0d24@posting.google.c om>...
> It really is a sad day at my house.
>
> > The funny thing is that I owned a Trek Y-5-O for years without any
> issues and the paint was bombproof, and that was a Carbon Mountain
> Bike!

Check out the Aegis T2

You'll never go back.

Phillip

11-06-2004, 08:32 PM

"Tacguy" <[Only registered and activated users can see links. ]> wrote in message
news:[Only registered and activated users can see links. ] m...
> It really is a sad day at my house.
>
> I spent about 1 year trying to decide on my next road bike after a I
> was hit by a car and totalled my Softride. I was torn between a new
> Kestrel Airfoil Pro finally in 700 size or the Trek Team Time Trial.
> After having no luck with Kestrel for 7 months trying to buy an
> Airfoil (there were not any to be had anywhere) I decided upon the
> Trek. I decided to get the full treatment and opted for a Trek Project
> One with Custom Paint that required about 2 months to order.
>
> Well, sadlt cracks have started to form on the frame downtube in a
> circular pattern around the tube. The LBS spoke with a Rep who is
> coming to take a look at it. They have initially said that there have
> been reported problems with Trek's paint and that it is most likely
> only the paint that is cracked. I am wondering what exactly they are
> going to offer to do to remedy the problem. The bike is only about 2
> months old. I have heard that Trek only warranties the paint for one
> year but the frame has a lifetime warranty. I think I should probably
> ask them for a full refund for the bike. I was never informed of
> problems before the purchase or else I would have went with another
> Kestrel since I have had a carbon Talon for 2 years with no issues. I
> am worried that eventually problems could develop if the clear coat
> and paint cracks expose the carbon to the elements. Just like a car,
> paint is a treatment to provide protection to the surface. I don't
> know exactly what Trek is going to offer, but I don't want to be
> bringing a bike in every few months to have it torn down and sent in
> for replacement because of defective workmanship by Trek.
>
> The funny thing is that I owned a Trek Y-5-O for years without any
> issues and the paint was bombproof, and that was a Carbon Mountain
> Bike!

Bummer...

FWIW, paint cracks are a *very* common problem with Trek OCLV frames. If
they happen in the first year, then they'll repaint the bike under
warrantee, but I seriously doubt that they'll refund your money. To make
matters worse, the new paint job is likely to crack as well, but Trek won't
warrantee it beyond 1 yr from the date of purchase.

How do I know these things? Because I had a Y-Foil frame the paint on which
cracked just like on your TTT frame...

Andy Coggan